Returns & Refunds
We want you to be happy with your order.
Damaged or Incorrect Orders
Please contact us within 24 hours of delivery if your order arrives damaged or incorrect. We will arrange a replacement or refund.
Unopened Products
Returns are accepted on unopened products only.
How to Request a Return
Email us at sales@premiumheritagemeats.com with your order number and a short description of the issue. We will guide you through the next steps.
Refunds
Approved refunds are processed after we receive and inspect the returned items (or after we confirm the issue).